FAQ

Q: Do you accept my insurance?

I am currently in-network with select private insurance plans , including Aetna, Blue Cross Blue Shield of MA, Carelon Behavioral Health, Cigna, Optum (Oxford, Oscar, and United Healthcare), Point32 (Harvard Pilgrim and Tufts) and Quest Behavioral Health. To streamline the insurance process and improve access to care for you and your family, I’ve partnered with Headway , a secure platform that helps manage scheduling and billing. Please see my Headway profile to view accepted plans and receive an estimate of your session cost. If I am not in-network with your insurance provider, Headway can provide a superbill — a detailed receipt that you can submit to your insurance for potential out-of-network reimbursement . Please note that my private practice is not currently in-network with any public insurance plans (such as Medicaid or MassHealth). If you are covered by a public insurance plan, I recommend reaching out to your local Community Behavioral Health Center (CBHC) , which offers comprehensive services including psychiatric care and therapy.

Q: Do you offer in-person visits?

Yes, I do offer in-person appointments! While virtual care can be convenient, I understand that it’s not ideal for everyone. In-person sessions are available at my office in Andover, MA, though please note that there is a waitlist for these appointments.

Q: Do you offer virtual visits?

Yes! All virtual visits are conducted through a HIPAA-compliant version of Zoom , ensuring your privacy and confidentiality are protected.

Question 1

Do you accept my insurance?

Accepted Answer

I am currently in-network with select private insurance plans, including Aetna, Blue Cross Blue Shield of MA, Carelon Behavioral Health, Cigna, Optum (Oxford, Oscar, and United Healthcare), Point32 (Harvard Pilgrim and Tufts) and Quest Behavioral Health.

To streamline the insurance process and improve access to care for you and your family, I’ve partnered with Headway, a secure platform that helps manage scheduling and billing. Please see my Headway profile to view accepted plans and receive an estimate of your session cost.

If I am not in-network with your insurance provider, Headway can provide a superbill — a detailed receipt that you can submit to your insurance for potential out-of-network reimbursement.

Please note that my private practice is not currently in-network with any public insurance plans (such as Medicaid or MassHealth). If you are covered by a public insurance plan, I recommend reaching out to your local Community Behavioral Health Center (CBHC), which offers comprehensive services including psychiatric care and therapy.

Question 2

What are your out-of-network rates?

Accepted Answer

$600 for a 60-90-minute intake.
$400 for a 45-minute therapy session.
$250 for a 25-minute medication management session.

Question 3

Why pay out of pocket for care?

Accepted Answer

I understand that navigating insurance can be overwhelming and often a deciding factor in seeking care. Unfortunately, insurance companies can sometimes limit access to high-quality psychiatric treatment by dictating session lengths, treatment plans, or the frequency of visits. These restrictions may not align with what you or your child truly need.

While private pay care may involve a higher upfront cost, choosing to work with a physician trained specifically in adult and child/adolescent psychiatry can save time, reduce frustration, and lead to more effective outcomes in the long run.

If you're exploring reimbursement options or have questions about submitting superbills, I’m happy to help guide you through the process.

Question 4

Do you offer in-person visits?

Accepted Answer

Yes, I do offer in-person appointments! While virtual care can be convenient, I understand that it’s not ideal for everyone. In-person sessions are available at my office in Andover, MA, though please note that there is a waitlist for these appointments.

Question 5

Do you offer virtual visits?

Accepted Answer

Yes! All virtual visits are conducted through a HIPAA-compliant version of Zoom, ensuring your privacy and confidentiality are protected.

Question 6

How do I schedule an appointment?

Accepted Answer

If you're interested in working together, feel free to reach out directly. You can email me at info@veronicafallermd.com or call 617-575-5158 and leave a message with your contact information.